The customer satisfaction's increase is the target of the analysis by Quest TechnoMarketing.
A multi-stage difference analysis compares the benefits perceived by the clients with the benefit potential of the supplier.
This difference analysis
- shows the positioning of the supplier related to his competitors
- discovers sales reserves, which enable additional sales
- leads to measures in order to increase customer satisfaction.
Workshops involve manager and staff with customer contact in the analysis and conclusions in order to increase customer satisfaction.
